Ready to make MONEY on the DoorDash platform, but still have questions? 

Here's everything you need to know to get started today!


Getting started

I just received my Activation Kit - what do I do? Check out the instructions page - but enter your Red Card details into your Dasher app to activate your account, then schedule your first dash. (Need to download the app? Click here.)

I haven't received my Activation Kit - what do I do? We are currently experiencing a minor shipping delay. Your Kit may be delayed 5-7 business days. We are doing everything we can to expedite these shipments!

How do I enter my Red Card?

What is the Red Card for? A Red Card is a pre-paid debit card that is used to pay for the food at the restaurant, if the app says "pay with Red Card" or "place order." Your earnings will not be deposited on the Red Card, and it is not linked to your bank account. Entering your Red Card will also activate your account!

Do I have to schedule to start dashing? How do I do that?  If you want to schedule in advance, visit or watch the how-to video here! If the map is pink or red, you can click "Dash Now" and start right away! Learn more here.

I have a question about earnings and payment! Click here for an explanation of how pay works on the DoorDash platform.


Questions about dashing - or help on dash

Want more information about how to dash? Scroll down to "Additional Materials" below, and use your right arrow to navigate through the slides.

What if I have an issue or run into a problem with an order while on a dash? 

The Support team is here to help. On a dash, connect to Support by clicking the red HELP or ? button . When you're not on a dash, fill out the webform at for additional assistance.

My app isn't working, what do I do? 

Please make sure you are on the latest version of the app, which can be found in the Google Play Store (Android) or at this link (iOS), restart your phone, and log back in.  If you are still having issues, please visit to submit a support request.


Current Dashers

Need to replace your Dasher gear, grab a tshirt, or get an extra Red Card? Feel free to head to and purchase your gear today!

Can I refer a friend to start dashing?  Dashers may earn for every new Dasher referred, so send in-app invites to your friends and have them apply! You and your friend will receive extra payouts for the referral. Bonuses are paid out after the referred Dasher completes a certain number of deliveries within a given amount of days. See your Dasher app for the full details on the payment amounts and delivery thresholds in your area!


Ready to start making money, but need more information about how to dash before you go? Check out the information below.

See Additional Materials Below for:

  • "What's a Delivery Like?"
  • "Earnings and Other Pro Tips"
  • "Schedule Your First Dash"

Additional Materials

Use the RIGHT ARROW KEY to navigate through these slides.