Welcome to Austin!
Signing Up to Be a Dasher?
We are accepting dasher sign ups for the following modes of transportation: car, bikes.
Please bring your I.D.* to complete your background check, as well as a Credit/Debit Card** to purchase supplies.
*We do not accept Provisional Licenses or Permits
**We do not accept cash
Office Hours and Location
7600 Burnet Rd Austin, TX 78757 Office 104
Important Location information. *Please Read* prior to coming by the office:
- This location does scheduled orientations. Please show up on time for your appointment. If you are late or show up outside of your scheduled time, we will try to accommodate you, but cannot guarantee this, as space and time are limited, and you may be asked to reschedule.
- Waiting room space is very limited. For this reason, we ask that you not bring along family or friends, and do not loiter before or after your appointment.
- Please bring your phone and driver's license with you. For your convenience, make sure you have the Dasher app downloaded before you come to the office: http://dasherhelp.doordash.com/download-app
The office is in the large Chase Bank Building. Please use the free parking in the Chase lot. The office is down the hall to the right on the first floor.
The Austin office is typically open Monday - Friday; please see below for our normal office hours, as well as any special hours or closings.
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
OPEN Monday 5/28 for Memorial Day 9am - 5pm
Opening late at noon on 6/4 and 6/5
We will transition completely over to the New Dasher Pay Model on July 21, 2017. For more information regarding the New Dasher Pay Model, please visit our New Dasher Pay Model FAQs page.
We understand that change can be uncomfortable. Please reach out to us at doordash.com/help and we’d be happy to address your questions!
DASHER PEAK PAY:
Beginning Wednesday October 11, earn $1 extra per delivery during peak lunch (11am-2pm) and dinner peak (5-8pm) in the following starting points: Cedar Park, Round Rock, South Austin and Central Austin.
To qualify, Dashers must accept 75% of all orders.
DASHER DEACTIVATION POLICY:
Please see the Deactivation Policy here for more information. Dashers who fall below the listed threshold may be subject to deactivation.
- Minimum Rating: 4.2
- Completion Rating: 80%
With DoorDash Drive, restaurants needing to deliver larger or bulk orders can request a Dasher to their location directly. These orders typically pay at a higher rate, are larger in size and sometimes longer in duration than the average 'marketplace' delivery.
If you are interested in becoming 'equipped' to receive DoorDash Drive orders, please visit your local office after completing 100 deliveries.
Requirements to qualify for DoorDash Drive:
To qualify for these minimums programs, you must do the following:
- Complete 100 deliveries
For more information on DoorDash Drive, please see this page.
Know someone who could be a great dasher? Dashers earn $75 extra for every dasher referred, so send in-app invites to your friends and have them apply! Your friend will also receive $25. Bonuses are paid out after the referred dasher completes 50 deliveries within the first 30 days.
What if I have an issue or run into a problem with an order while on a dash?
Support is available both in the Dasher app during a dash as well as on the web at doordash.com/help.
My app isn't working, what do I do?
Please make sure you are on the latest version of the app, which can be found in the Google Play Store (Android) or at this link (iOS), restart your phone, and log back in.
Do I have to wear my DoorDash t-shirt or use any DoorDash supplies?
While we do not require you to wear your red DoorDash shirt or use a hot bag/blanket, certain restaurants do require it and may not release the order to you if you do not. This will typically be indicated in the instructions for each order, if applicable.
How can I stay up to date on DoorDash information in Austin?
We frequently communicate news and updates by text message and in-app announcements.