Welcome to DoorDash Charlotte
Ready to sign up? https://www.doordash.com/dasher/signup/
New Dashers Orientation
*All orientations are by appointment only!
(Orientations will take approx. 30 minutes; please arrive 15 minutes early)
To reschedule your Orientation, visit http://www.doordash.com/dasher/signup and click "Already started signing up?" to login. Then select "Reschedule"!
Please bring your I.D.* to complete your background check and credit/debit card if you wish to purchase supplies.
Contact Support: https://help.doordash.com/dashers/s/contactsupport
Optional Gear: www.doordashstore.com
iPhone App: www.doordash.com/dasher/app
Drop Ship Orientation Slides: https://dasherhelp.doordash.com/welcome-kit/
For Dashers Who Chose Drop Ship
If you have chosen drop ship when signing up, click on the following link to get additional information: https://dasherhelp.doordash.com/welcome-kit/
Office Hours For Support:
***FOR PAY SUPPORT CONTACT www.doordash.com/help WE CANNOT PROCESS PAYMENTS IN THE OFFICE***
Mon - Fri: 11:00am - 1:000pm
2108 South Blvd. Suite 106 Charlotte, NC 28203
The office is hard to find. Please read the directions below carefully.
We are located behind the building that is under construction. So:
1) Follow the side street in between our building and the Publix parking garage. Our building will be on your right, and Publix will be on your left. Turn right at the end of the side street, and park in the back parking lot.
2) Walk back towards Publix and then around to the front of our building. Turn left (away from Publix) to follow the walkway under the scaffolding until you see #106. There is a small shared entryway, and then our door is on your right.
Delivery pay is calculated as $1 + 100% of tip + pay boost. The pay boost amount will vary based on a variety of factors including the complexity of the order, distance to the restaurant, and orders you place yourself. For more information regarding the Dasher Pay Model, please visit our Dasher Pay Model FAQs page.
DoorDash Drive orders:
$4 per delivery and 100% of tip paid to DoorDash by the customer or merchant*
*DoorDash Drive orders are traditionally larger and may require more time to complete (find out more details on DoorDash Drive here). Because of this, each DoorDash Drive order will have a guaranteed minimum earning based on the order value. If the $4 + tip are less than the guaranteed minimum earning, DoorDash will pay extra to make up the difference. Here are two examples:
Ex 1: $15 guaranteed minimum earning on an order. I am given a $20 tip; DoorDash still pays the $4 per delivery rate. I make $24 on this order.
Ex 2: $20 guaranteed minimum earning on an order. I am given no tip; DoorDash pays the $4 per delivery rate, plus an additional $16 shown as “Extra pay.” I make $20 on this order.
DoorDash Drive guaranteed minimum earning:
$10 guaranteed minimum earning per delivery under $150 estimated value
$15 guaranteed minimum earning per delivery between $150 and $300 estimated value
$20 guaranteed minimum earning per delivery between $300 and $500 estimated value
$25 guaranteed minimum earning per delivery over $500 estimated value
DoorDash Drive Tip Policy:
Customers will now only tip in advance, rather than upon delivery. You’ll still get 100% of tips received by DoorDash from the merchant or the customer, but you will no longer need to present a paper receipt to your customer. Because tipping will now only be done in advance, we will no longer accept tips provided after the delivery via paper receipt.
**PLEASE NOTE - SOME STORES HAVE INDIVIDUAL DASHER PAY THAT MAY NOT BE THE SAME AS THE PAY BUCKETS ABOVE**
For more information on DoorDash Drive, please see this page.
Please see the Deactivation Policy here for more information. Dashers who fall below the listed thresholds may be subject to deactivation.
Minimum Rating: 4.5
Minimum Completion Rate: 80%