How Ratings Work
Customer Ratings are based on your 100 most recent deliveries.
Acceptance Rates are based on your 100 most recent delivery opportunities.
Completion Rates are based on your 100 most recent accepted delivery opportunities.
As you Dash, ratings from past deliveries are replaced by ratings from more recent deliveries, making it easier for you to improve your metrics over time and become eligible for special programs and incentives.
Types of Ratings
Customer Rating is an average of the 100 most recent customer ratings you received. Customers rate the food they receive and their delivery experience separately, each on a scale of 1 to 5 stars. Only the delivery rating counts towards your Customer Rating.
Your Customer Rating does not include deliveries in which the customer did not leave a rating. Therefore if you've received 100 ratings so far, and your next delivery does not receive a rating from the customer after you've completed the delivery, your rating will remain the same.
Sometimes customers take a long time to leave a rating. We can only take ratings into account after a customer has left them, so there may be times when you Customer Rating changes a long time after the delivery has been completed. This will likely be why you see your Customer Rating change even if you have not made.
Dashers can be deactivated from the DoorDash platform if they have a Customer Rating below their market's minimum requirement. Find out more about your market's minimum requirements here.
5.00 = Perfect!
4.70 – 4.99 = High
4.30 – 4.69 = Medium
4.20 – 4.29 = Low
< 4.20 = Very Low
Acceptance Rate is the percent of deliveries you accepted out of the last 100 delivery opportunities you received. If you constantly decline deliveries, your acceptance rate will be low.
To raise your Acceptance Rate, consistently accept delivery opportunities that are assigned to you.
Consistently declining delivery opportunities negatively impacts other Dashers' experiences. The delivery is being assigned to you because you are the best Dasher for this delivery. If you unassign, the delivery will be assigned to another Dasher. This takes time, and the more time it takes for a delivery to be accepted, the less time the Dasher that accepts has to complete the delivery on time. Being on time is a big part of getting a good Customer Rating, so when you unassign you're making it more difficult for other Dashers to get a good Customer Rating.
100% = Perfect!
80 – 99% = High
50 – 79% = Medium
25 – 49% = Low
< 25% = Very Low
Your completion rate is the number of deliveries you have completed divided by the number of delivery opportunities you have accepted. If you have accepted more than 100 delivery opportunities, your Completion Rate only takes into account your 100 most recent delivery opportunities.
If an order is cancelled by the customer or merchant, it counts as a completed delivery for you.
If you unassign yourself from a delivery after you have accepted it, your Completion Rate will decrease. If you call in to support to unassign you from a delivery that you accepted, your Completion Rate will decrease.
Dashers can be deactivated from the DoorDash platform if they have a Completion Rate below their market's minimum requirement. We understand that it's not always your fault if you can't complete a delivery. Things happen -- your car dies or you have a family emergency. That’s why local markets have lowered the minimum completion rate that you need to maintain in order to keep your account on the platform. Find out more about your market's minimum requirements here.
100% = Perfect!
90 – 99% = High
80 – 89% = Medium
70 – 79% = Low
< 70% = Very Low