What is the New Dasher Pay Model?
The Accept Order screen will now show you a guaranteed minimum amount of money you will earn for each delivery. This amount includes both customer tip and DoorDash delivery pay (beginning at $1).
With this Pay model, you'll know the guaranteed minimum amount of money you'll earn for completing a delivery before you accept it. This means you’re in control of how much you make.
Delivery earnings are now also tied to estimated effort. We've long heard that Dashers don't feel it's worthwhile to deliver from restaurants that are farther away or that are more complex to navigate - now these deliveries should earn you more money. Pay will now be calculated based on a variety of factors including driving distance, placing the order, waiting at the restaurant, and more.
Why is the Dasher Pay Model changing?
We’ve heard from you, that Dashers do not accept deliveries for a number of reasons:
- Delivery is too far
- Order value is too small
- Difficult parking
- Long wait times at the restaurant
In order to provide an exceptional delivery experience for both you and the customer, we want to move toward a model that pays based on estimated effort for each delivery.
With this Pay model, we hope that more Dashers will accept more orders, which means Dashers will be able to complete more deliveries and customers will receive their food faster.
Will the amount of money I make change with this New Dasher Pay model?
Because delivery pay is now tied to estimated effort, more complex deliveries such as longer distance deliveries and orders you have to place yourself will now earn you more money.
Will I still get tips?
Yes, 100% of tips from the customer still go to you.
How is the pay for each delivery decided?
The total amount you'll receive for each delivery is calculated based on a variety of factors including distance, size of the order, placing the order, restaurants with long prep times, and more. Delivery pay will begin at $1 and may increase based on effort.
How will the system work with guaranteed pay and other incentives?
The Effort-Based Pay model will work with existing guaranteed pay and other incentives. If we guarantee an hourly amount, we’ll pay the difference between how much you made from deliveries and how much we guaranteed. If we guaranteed an extra dollar amount per delivery, you’ll get that dollar amount in addition to the guaranteed amount from the screen. Any busy pay is also added on top of the guaranteed amount.
I’m not seeing the guaranteed amount before accepting a delivery. How can I get this New Dasher Pay model?
To ensure a smooth rollout, we will gradually release to Dashers over the next few weeks.
I thought this was just a test? What happened?
We first rolled out Effort-Based Pay as a small pilot test to understand how Dashers would respond to the new model. After 12 weeks of testing, hundreds of surveys and dozens of interviews, we found that Dashers vastly preferred the new model and therefore decided to roll out Effort-Based Pay more widely in Phoenix.
The New Dasher Pay Model is currently testing in New York City as well and we will slowly be transitioning Dasher accounts to this test.
I don’t like the New Dasher Pay model. What can I do?
If you have any feedback, please submit your feedback to doordash.com/help, select Dasher > Pay Support > Weekly Pay Accounting & Status, under “Additional Information” include "Effort-Based Pay Model" and your feedback. We will review your feedback with the Dasher team.
If you’d like to be removed from the test, please visit doordash.com/help, select Dasher > Pay Support > Weekly Pay Accounting & Status, under “Additional Information” include “Opt out of Pay Model” in your feedback and we’ll remove you within the next 3 business days. This option is only available for markets in testing phase. The following markets’ Dashers are not eligible to be removed: Phoenix.