What is the New Dasher Pay Model?
Over the years, we’ve heard a lot of feedback from Dashers about pay. We know it doesn’t always feel fair to earn the same for farther or more difficult deliveries as you would for closer, easier ones.
After extensive testing and in response to your feedback, we’re rolling out a new pay model that intends to make every delivery worth doing. With this pay model, you'll now know the guaranteed minimum amount of money you'll earn for completing a non-batched delivery before you accept or reject it. This means you’re in control of how much you make.
Delivery pay is now calculated as $1 + 100% of tip + pay boost. The pay boost amount will vary based on a variety of factors including the complexity of the order, distance to the restaurant, and orders you place yourself. Through our tests, we found that most Dashers will earn more money on average with this new model.
Will the amount of money I make change with this New Dasher Pay model?
Because delivery pay is now tied to estimated effort, more complex deliveries such as longer distance deliveries and orders you have to place yourself will now earn you more money.
Will I still get tips?
Yes, 100% of tips from the customer still go to you.
How is the pay for each delivery decided?
The total amount you'll receive for each delivery is calculated based on a variety of factors including distance, size of the order, when you place the order, restaurants with long prep times, and more.
How will the system work with guaranteed pay and other incentives?
All guaranteed pay and other incentives will continue to operate as before. If we guarantee an hourly amount, we’ll pay the difference between how much you made from deliveries and how much we guaranteed. If we guaranteed an extra dollar amount per delivery, you’ll get that dollar amount in addition to the guaranteed amount from the screen. Any busy pay is also added on top of the guaranteed amount.
I’m not seeing the guaranteed amount before accepting a delivery. How can I get this New Dasher Pay model?
To ensure a smooth rollout, we will gradually release this update to Dashers over the next few weeks.
I thought this was just a test? What happened?
We first rolled out this new model as a small pilot test in Los Angeles, Phoenix, and New York to gain feedback on the new approach. After early tests in Phoenix, we later rolled it out to all Dashers in the Phoenix market. After months of testing, hundreds of surveys and dozens of interviews, we found that Dashers vastly preferred the new model and therefore decided to roll out this new model more broadly.
I don’t like the New Dasher Pay model. What can I do?
We’d love to hear your feedback on this new approach to Dasher pay. If you have thoughts you’d like to share, please submit your feedback to doordash.com/help, select Dasher > Pay Support > Weekly Pay Accounting & Status, under “Additional Information” include "New Dasher Pay Model" and your comments.
If you’d like to be removed from the test, please visit doordash.com/help, select Dasher > Pay Support > Weekly Pay Accounting & Status, under “Additional Information” include “Opt out of Pay Model” in your feedback and we’ll remove you within the next 3 business days. This option is only available for markets in testing phase. The following markets’ Dashers are not eligible to be removed: Phoenix.